Presentations
New tools for commissioning services for complex clients
Mark will discuss the development of a new regulatory culture and a more relational contracting model, focused on partnerships and on building quality services. A relational approach to contracting in human services, including programs such as DES and Workforce Australia can be highly effective and supplemented by an appropriate assurance regime that is independent. Mark will discuss this concept with delegates and how this can lead to better service delivery for participant and providers.