Presentations

As a seasoned leader with over two decades of experience in steering teams and enhancing workforce capabilities within customer service organizations, Dan entered the (DES) sector six years ago, at a pivotal moment when prioritizing customer experience has become crucial.

Having excelled in operational leadership roles and spearheading DES strategy, Dan now brings his wealth of expertise to genU Training as the National Manager of Disability Employment. Working closely with DES Providers, Dan has spent the past 18 months facilitating leader workshops, supporting leaders to contextualise staff training, identify workforce strengths and weaknesses, and equipping them to support future learners through the Fundamentals for DES and NDIS Employment Support Fundamentals Micro credential packages.

As the implementation of workforce capability within the new IEA contract is underway, Dan will host an interactive masterclass to engage DES implementation leaders to align service delivery with industry-endorsed training for frontline workers. Emphasizing the need to equip leaders with the necessary tools and resources to become the leaders of progress in supporting contemporary approaches to delivering exceptional customer experiences that result in exceptional outcomes.

Dan aims to underscore the crucial role of specialized training in achieving outstanding outcomes, as staff abilities in delivering customer satisfaction are vital for sustaining success in the new IEA contract.