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The Power of Business Intelligence in Employment Services

Business intelligence (BI) involves technological processes for collecting, managing, and analyzing data to yield insights that inform decisions. Employment services providers leverage tools such as Power BI to transform vast arrays of data into user-friendly dashboards. This evolution is driven by changing stakeholder expectations, program modifications, and the need for more accessible and powerful information.

BI reporting is instrumental in monitoring provider performance and compliance metrics, ensuring high-quality service delivery and identification of areas for improvement. BI tools help manage revenue earnings across the service delivery value chain, enabling more informed financial decisions and workforce planning.

CVGT Employment, in collaboration with Prospert, embarked on a data-driven journey to enhance performance and service delivery across its government contracts, including Workforce Australia Services and Disability Employment Services (DES). Previously, CVGT faced challenges with disparate data sources and manual processes, leading to inconsistencies and inefficiencies.

By adopting Power BI, CVGT transitioned from static spreadsheets to dynamic, real-time data insights. This shift enabled significant improvements in operational efficiency and service quality. The inclusive approach, involving perspectives from executive leadership to site managers, ensured that data insights were relevant and actionable at every level.

The implementation of Power BI enabled managers to focus on strategy and service improvement and performance coaching by providing real-time data for timely interventions. Learn how they embarked on this journey and the lessons learnt along the way.

Presenters

Paul-Diviny

Paul Diviny

Chief Executive Officer, Prospert

Paul Diviny is the founding Director of Prospert, an international learning, consulting and tendering management business with a focus on employability services.

Since commencing his business in 2020, Paul has directly helped over 1,000 employability professionals in learning the art of effective employer and community engagement. His and his team’s advice is sought out by Boards and senior executives in such areas as: strategic growth; tendering strategy and execution; learning and development; operations management; program management; and organisation design.

As an employer engagement mentor, Paul provides coaching and mentoring to frontline employability staff and their line managers, assisting them to master employer engagement and grow sustainable employment and strong, trustworthy bonds with employers.

With social justice values embedded in his upbringing, Paul is particularly passionate about transforming lives, businesses and communities – one job at a time.

Jason Russell

Jason Russell

CEO, CVGT Employment

Australia

Jason Russell has been the CEO of CVGT Employment since 2019, bringing a wealth of experience and a passion for connecting people to meaningful work. Under his leadership, CVGT Employment has grown significantly, now boasting a team of nearly 400 dedicated professionals. Jason’s commitment to the organisation’s purpose and employee diversity has been instrumental in driving its success.

Before joining CVGT Employment, Jason held various leadership roles, including CEO at Campaspe and Gannawarra Shire Councils, management roles at ANZ Investments and Alliance Global Investors and Manager of Economic Development at Regional Development Victoria. His extensive background in economic development and community engagement has equipped him with the skills necessary to lead a diverse and dynamic organisation.

Jason’s strategic vision and ability to foster strong relationships with industry, government, and the community have been key to CVGT Employment’s achievements. He is dedicated to ensuring that the organisation maintains a social and collaborative culture, which is reflected in the positive impact CVGT Employment has on the communities it serves.

In addition to his professional accomplishments, Jason is known for his compassionate leadership style and his commitment to making a difference in people’s lives. When not at work he enjoys getting out fishing, golf (not always enjoyable) and gardening.