Speakers

As a seasoned leader with over two decades of experience in steering teams and enhancing workforce capabilities within customer service organizations, Dan transitioned into the Disability Employment Services (DES) sector six years ago, at a pivotal moment when prioritizing customer experience has become crucial.

Having excelled in operational leadership roles and spearheading DES strategy, Dan now brings his wealth of expertise to genU Training as the National Manager of Disability Employment. Leading a groundbreaking partnership between genU Training and Disability Employment Australia (DEA) to develop and deliver a comprehensive suite of five microcredentials known as Disability Employment Fundamentals.

These microcredentials are crafted to fortify the capabilities of the DES, (NDIS), and employer workforce. Their primary goal, to ensure staff can deliver exceptional, customer-centric services that facilitate meaningful employment outcomes for individuals with disabilities.

Dan’s passion for creating impactful, targeted training programs is matched by his extensive experience in spearheading organizational change. He is currently working with DES providers, helping them adopt and implement Fundamentals for DES, to support their transition to innovative approaches to delivering exceptional customer experiences that result in exceptional outcomes.

Dan will be discussing the importance of investing in specialised training for a specialist model, and will share how increasing staff capability to deliver high-quality customer service and an exceptional customer experience results in customer progression and provider sustainability.